•November 24, 2021•
The Illinois Commerce Commission wants low-income customers struggling to afford their electric and natural gas utility bills to be aware of changes in state law that offer relief from deposit and late payment fees, and clarifies who is eligible for these new consumer protection benefits.
“Late payment fees and deposits for service or reconnection can be barriers to affordability for low-income customers who are already finding it difficult to pay their utility bills, putting access to essential utility services farther out-of-reach for some residential customers. Removing these fees and deposits will make it easier for low-income customers to better manage their utility bills and stay connected,” said Jim Agnew, Director, ICC Consumer Services Division.     Login or Subscribe to read the rest of this story.