Courtyard Estates Staff Goes Above and Beyond During Crisis

Editors Note: This letter was sent by Betty Meeks to Courtyard CEO Mark Petersen and reflects the compassion of the staff during the coronavirus isolation.

Dear Mr. Petersen and staff,

I and all the residents that live here at Courtyard Estates in Sullivan, IL are writing this letter to let you know what a great job that your staff here is doing. This is about your Director all the way down to your housekeeper. They have all went above and beyond doing their jobs that you hired them for.
We have found ourselves in a very difficult situation within our home, our country, our world. I have been worried and confused about all that has been going on around here. I would like to give you just a few small examples of what has been happening in our little world.
It started with Erica and her staff had a meeting with all of the residents to try to explain what was happening and how they were trying to keep us safe and well. She was very calm and made us feel as comfortable as possible. Afterwards she or her staff tried to answer our questions as far as they knew. She has given us more information either by word or in bulletin form (inserted) whenever they have gotten news.     Login or Subscribe to read the rest of this story.